top of page
My project-1 (21).jpg

GENERAL INFORMATION

Below you will find a list of policies, procedures and guidelines that will help us give you the best possible gaming and entertainment experience. 

Internet availability and online gaming

Online gaming is based on the use of 5G UC speeds from a cellular provider and when available, is no cost to the customer. In the event there is no/weak service in your area and online gaming with multiple consoles is what you need, we supply a 300-foot networking cable that we can connect to YOUR router/modem and run it to our gaming trailer. This will be done at the customer's expense.

OUR POLICY

There will be absolutely no smoking in or around Tino's Mobile Gaming Trailer or equipment. 

 

Booking any party with Tino's Mobile Gaming constitutes your agreement with the policies listed below.

Payment/Bookings

A non-refundable deposit of $50.00 of the total price must be prior to booking your party/event. We will automatically cancel your booking if the deposit isn't made by the end of the business day that you book the party/event.  The balance for your party/events total price must be paid no later than 10 days before your scheduled date.  Extra fees may apply if the balance is not paid on time.  Please call us for special circumstances. There will be a $25.00 cancellation fee for all parties or events canceled after payment is received. NO REFUNDS will be given if your booking is canceled within 5 days of your booking.

Privacy 

We at Tino's Mobile Gaming are committed to protecting your personal information. We use the information we collect on the site to make bookings with Tino's Mobile Gaming as simple as possible and to enhance your overall experience and gameplay. We do not sell, trade, or rent your personal information to others.

Travel/Fuel 

A Travel/Fuel fee will be applied based on a round trip from our zip code 32405 (Panama City, FL). Please review the fees below.

0 - 15 miles will be no charge

16 - 25 miles will be $15

26 - 40 miles will be $25 

41 - 55 miles will be $35

Flat rate travel fee to Tallahassee $55

Any other long-distance travel will be reviewed and determined on a case-to-case basis. 

Inclement Weather

There may be occasions when the weather does not cooperate with your scheduled party/event.  Light rain is not terms for cancellation or rescheduling.  Gaming will still continue inside the trailer.  Since we are in a sub-tropical climate, If floods, tropical storms or hurricanes are in the forecast, YOU MUST reschedule your event.  In the event of other severe weather such as lightning, very high winds, flooding and/or extremely heavy rains, we may and reserve the right to reschedule your service to guarantee the safety of you, your guests, our staff and equipment. If the threat of these storms threatens your party and you are aware in advance (pending or anticipated storm, tropical storm or hurricane please contact us to begin the rescheduling process.

Young Children

We do not require a parent or responsible adult to be present at the party/event. Children that are 6 and under must be accompanied by an adult inside the trailer at all times. Toddlers and babies must be carried and held at all times and are not allowed to play with controllers or other items in the game trailer. NO EXCEPTIONS! Please let your guests know about our 6 and under policy.

Alcohol/Drugs

We will reserve the right to refuse, cancel or stop any party/event or booking when alcohol is being consumed by any person/s or any person/s appear to be intoxicated. Drugs of any sort will not be tolerated in or around the Tino's Mobile Gaming Trailer or equipment. Any observed use of illegal narcotics or legal narcotics used in an illegal manner will result in the termination of the party immediately.

Refusal of service

Tino's Mobile Gaming staff reserves the right to refuse service to a client if we observe behavior which we deem to be a potential threat or hazard to our employees, guests or our equipment. Such behavior includes, but is not limited to, obvious intoxication, observed or suspected drug use, aggressive language or behavior, mistreatment of our employees and equipment. In this case, we may refuse to start a party/event or terminate an ongoing party/event at anytime.

Damage or Injury

Tino's Mobile Gaming or any of its employees will not be responsible for any damage to property resulting from a request by the client to position the trailer or Nerf equipment in a specific location. This includes both above ground and below ground property/equipment damage. Additionally, Tino's Mobile Gaming reserves the right to charge the client’s credit card for damages to the trailer or equipment resulting from the careless or willful damage by the client and their guests. Tino's Mobile Gaming or their employees assume no responsibility for any injuries sustained on the client’s property or their designated location. All liability for damages or injuries is the sole responsibility of the client and/or host.

Pictures and Videos

While your party/event is in operation, the Game Advisor may be taking pictures or video of the party from inside the trailer. We may post these pictures or video on our Facebook Page, Instagram and/or our website. (Absolutely no names or addresses will be posted unless requested.) If you do not want our Game Advisor taking these pictures or videos or posting them on Social Media and/or our website, please notify us via email or text prior to the party, or be sure to notify us during your event.

The Trailer

When the trailer and the vehicle pulling it arrives at your residence or venue, we will try to park in the most level & flat area or logical spot to accommodate your party/event. Sometimes, we park on your neighborhood street,  give your neighbors a heads up about the party/event or let us know if you have a preferred spot for us. We might also have to block a driveway. Please keep in mind that our Game Advisor will not park anywhere that may cause a danger to persons, property or equipment. Our vehicle and trailer combination is very long and we will need a minimum of 50 feet of space to park. We will not park in driveways, yards or any other tight or dangerous locations. We will only park on solid concrete/asphalt/gravel areas. Additionally our Game Advisor will never park off of a hardened surface.

Mature Rated Games

Tino's Mobile Gaming will not play any “M” rated or higher game in the video game trailer without a request from the customer/parent prior to the party/event or adult approval on location. If you wish to have an “M” rated game or higher at your party/event please contact us indicating the game/s you prefer or let the Game Advisor know as soon as you can after he/she gets there.

Tino's Mobile Gaming is not responsible nor can control any online conduct or behavior including; Gestures, foul language, and mannerisms exhibited by other players while playing any online game using our internet service. 

Online Content

In the event of in climate weather, such as heavy rain, Tinos's Mobile Gaming will not be able to utilize our advanced generators to supply power to the trailer. A power outlet from the client's home/establishment must be available to supply power to the trailer. Although unlikely, in the event of one or more generator failure, power outlets also must be available to supply power to the trailers. Tino's Mobile Gaming will apply a discount of 5% to any package for the use of the client's power outlets.     

Generators 

bottom of page